DELIVERY & RETURNS
At Football Studs we know it's important that your order arrives when you expect it to so we ship all orders to UK addresses using a trackable delivery service. We will email you a link to your tracking information once your order has been shipped from our warehouse.
Complete your order before 3pm for same day dispatch Monday-Friday (excluding bank holidays).
Domestic Delivery Options:
Standard Delivery (Royal Mail 48 Tracked)
- £4.95 or free for orders over £29.99
- Usually delivered within 2-4 business days*
Express Delivery (Royal Mail 24 Tracked)
- Usually delivered within 1-2 business days*
Guaranteed Next Day Delivery (Royal Mail Special Delivery)
- Delivery is guaranteed to arrive the next business day by 1pm (for orders placed by 3pm Monday-Friday)
*We aim to meet these delivery times but during busy periods deliveries may take a little longer. All Shipping rates are inclusive of VAT.
If you have any questions or problems with your delivery, just give us a shout.
Please use the contact us page to send us a message, or call us on +44 (0)1228 217205. It will speed thing up if you have your order number number to hand.
We suggest you choose a delivery address where someone is guaranteed to be in to receive your order, such as your work address. If there is no-one available when delivery is attempted Royal Mail may attempt to leave your parcel with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to your local Royal Mail Delivery Office. In this instance you will need to contact them to arrange collection or to schedule a re-delivery date.
We have have a professional packing team and they know their studs! However, if there are any issues with your order please get in touch so we can sort it out.
We really hope that you are happy with your order from Football Studs. However if you would like to return your order for a refund, you can return it to us within 14 days of receipt providing it is in returned in a resalable condition.
Once returned you will be entitled to receive a refund, which will not include the cost of postage and packaging.
Please ensure you enclose your original packing slip with your order and return it to the following address:
Football Studs Returns
W Byers Ltd
Barras Lane Industrial Estate
Returns will be processed within 5 business days of receipt (usually much sooner).
Terms and Guidelines
- All returned items must be unworn, unused and complete with original tags and/or packaging.
- Please enclose your original packing slip or a note of your order number with the returned goods.
- We are not responsible for return shipping costs.
- Please ensure that returned items are packed appropriately to avoid damage.
- Please retain your proof of postage.
- We cannot take responsibility for return items that are damaged or lost by a third-party.
- If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS' to avoid any customs charges. We do not accept responsibility for customs charges for returned goods.